Category: Auto body repair
We all know that each shop management has its own standard of customer service and shop maintenance. But have you ever wondered who requires collision repair shops to be in compliance with legal regulations?
The real answer is that there is not a comprehensive law in Texas that governs collision repair. However, there are still certain inspections and regulations that must be met.
Anytime you have an issue with auto body repairs made to your car or the process to make those repairs, you should always speak with the management first. Often, a shop will immediately attempt to address the issue to your satisfaction. If this doesn’t solve your problem, depending on the issue, there are state agencies and organizations that can assist.
Not what you paid for
It’s always good practice to review your bill before paying and take a close look at the work that was completed. If you believe unnecessary repairs were made, you were charged for an incorrect part, or charged for something you didn’t receive, you can contact the Texas Attorney General’s office. They can determine if your circumstance falls under the Deceptive Trade Practices – Consumer Protection Act.
This is important to be reviewed because it’s possible this may have happened to more than one customer.
Requirements for body shops
All collision repair shops have to follow regulations set forth by state agencies. Body shops also have to follow environmental rules established by the Texas Commission on Environmental Quality (TCEQ).
These rules focus on air quality, proper waste disposal, water, and other regulations that body shops must comply with every day. The agency ensures shops follow these rules and makes the necessary adjustments if they violate these rules.
Fogle Collision Centers welcome feedback from customers so we can continuously improve what we do. We strive to provide you with the best quality collision repair.
Anytime you have work done on your vehicle, it’s typically expected that the repair will last. However, that’s not always the case. Some shops are trained better than others, repair techs can make mistakes, or car parts may not perform as expected. This is why it is important to have the auto body repairs made at a shop that offers a lifetime warranty.
If a body shop offers lifetime warranty, this means that they guarantee the work performed will be the best quality. Should anything go wrong with the repairs, they’re willing to fix it free of charge.
The benefits of lifetime warranty
A warranty is similar to the idea of insurance. It’s there should you need it. Typically, a lifetime warranty is good for as long as you own the vehicle. If a problem occurs with any of the repairs made, months or years later, you can take it back to that body shop to be fixed with no cost to you.
The collision repair shop will be out the cost of the warranty repair work. When it loses money on repairs, that shop will likely review what went wrong. They will want to learn how to correct it so the repairs will last in the future.
The best time to inquire about a lifetime warranty is when you get the estimate. Ask if there are different types of warranties offered. Some collision repair centers will offer more than one warranty, one for body work and a separate one for any paint services.
Fogle Collision Centers, an auto body shop in Houston, we stand behind the work we do on your car by offering a National Limited Lifetime Warranty for body work and the Axalta Nationwide Guarantee for any paint work.
When a car has been in a wreck, some of the damage will be obvious. You’ll have broken taillight or a dented door, or a crunched hood. What is not immediately noticeable, and may be impossible to see unless you are an expert, is any damage that may be behind the body of the vehicle.
Technicians are trained to look for damage in the operating parts and the computer system within a car. They can determine if there is further damage beyond the cosmetics of the vehicle.
A dent may not be just a dent
Never assume that if a collision is minor that the damage is just a dent. For example, if someone backs into your car and puts a dent in your car door, there could be further damage inside, such as the power windows not operating properly.
If the dents are much larger and caved into the vehicle, the car should definitely be inspected by a technician for safety reasons.
Review the estimate
When you bring your vehicle in to a body shop, the location should give you a repair estimate. This estimate explains the cost for parts and the labor to repair the vehicle. Be sure to review the estimate and ask any questions before the work begins so that you have a good understanding of what you are paying to fix.
Many collision centers, like Fogle Collision, will offer free estimates. To get a preliminary estimate, you can use our new Smartphone Estimating Tool. You will get a repair estimate within 24 hours of submitting photos. However, we can fully determine the damage once a technician takes a close look at the vehicle.
Hurricane Harvey left behind a widespread path of damage in the Greater Houston area. Thousands of Houstonians lost everything they owned, including their cars. When it comes time to replace those vehicles, car owners need to do their homework to make sure their next automobile isn’t one that has flood damage. It’s important to check that the car wasn’t flooded and repaired just enough to pass inspection so it can be sold.
If this happens to a vehicle, there is no guarantee the quick repairs were made correctly. Most newer vehicles are entirely computerized. If a car was immersed in water for a period of time, the damage may be far more extensive than what is immediately noticeable.
Know the history of the vehicle
The car’s history may possibly tell you if the car was flooded. Vehicles that are totaled after a flood are issued flood or salvage titles. If the car was repaired to pass inspection and sell, it may have a rebuilt title. But the title may not give you the complete details you need to be confident of a used car purchase.
It is a good idea to have a used car inspected by a certified auto technician to determine the complete extent of vehicle damage.
Get a pre-owned car inspected
Unlike most damage, flood damage is not always visible. Mechanical components and the electrical system should be looked at by a highly skilled technician. Just because parts turn on or appear to operate, they may actually have damage. The undercarriage and engine need to be inspected as well to guarantee that it is properly working.
Fogle Collision are the experts you can trust to make sure you are getting a reliable vehicle.
Distractions are everywhere. They demand our attention throughout the day, including when we drive. Texting
while driving has become such an issue that starting September 1, 2017 in Texas, it will be illegal to text and drive.
Campaigns are also in place by several organizations nationwide and major cell phone providers to send a constant reminder that using a phone while driving leads to injuries and fatalities. Every week, Houston body shops repair cars involved in distracted driving accidents.
Distractions, distractions, and more distractions
There is a long list of what can distract a driver, but there are only three types of distraction that interfere with concentration – cognitive, visual, and manual. An example of a manual distraction would be a driver removing hands from the steering wheel. Cognitive distractions take the driver’s focus away and visual takes the driver’s eyes off of the road.
Other actions that keep someone from focusing solely on driving include changing the radio station, looking at a map, talking on the phone or to others in the car, and eating. A recent survey showed that more than 60 percent say they have watched a driver apply makeup while driving, more than 50 percent witnessed someone reading, and more than 20 percent have seen a driver take a selfie while behind the wheel.
Although these tasks were not high scoring in the survey, people also witnessed drivers putting in contacts, flossing teeth, and actually putting on a costume.
A few seconds of a distraction behind the wheel can be deadly. Nationwide, there were 3,477 people who died in accidents in 2015 that were caused by a distracted driver.
Don’t get distracted
Most distractions are preventable. It starts with the driver making a conscious effort to focus only on driving. As a driver gets into the car, that is when any seat or mirror adjustments should be made, plus setting the radio and GPS.
If you find yourself taking your eyes off of the road to look at your phone, put it somewhere in the vehicle that you can’t reach while driving. Make a firm commitment to yourself that you will only check your phone once you get to your destination.
At Fogle Collision Centers, we hope everyone drives safely. If you are involved in a collision due to distracted driving, we can take care of your auto body repairs. Our technicians will perform high quality repairs to your vehicle so you can get back on the road.
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