Tag: auto body
We all know that each shop management has its own standard of customer service and shop maintenance. But have you ever wondered who requires collision repair shops to be in compliance with legal regulations?
The real answer is that there is not a comprehensive law in Texas that governs collision repair. However, there are still certain inspections and regulations that must be met.
Anytime you have an issue with auto body repairs made to your car or the process to make those repairs, you should always speak with the management first. Often, a shop will immediately attempt to address the issue to your satisfaction. If this doesn’t solve your problem, depending on the issue, there are state agencies and organizations that can assist.
Not what you paid for
It’s always good practice to review your bill before paying and take a close look at the work that was completed. If you believe unnecessary repairs were made, you were charged for an incorrect part, or charged for something you didn’t receive, you can contact the Texas Attorney General’s office. They can determine if your circumstance falls under the Deceptive Trade Practices – Consumer Protection Act.
This is important to be reviewed because it’s possible this may have happened to more than one customer.
Requirements for body shops
All collision repair shops have to follow regulations set forth by state agencies. Body shops also have to follow environmental rules established by the Texas Commission on Environmental Quality (TCEQ).
These rules focus on air quality, proper waste disposal, water, and other regulations that body shops must comply with every day. The agency ensures shops follow these rules and makes the necessary adjustments if they violate these rules.
Fogle Collision Centers welcome feedback from customers so we can continuously improve what we do. We strive to provide you with the best quality collision repair.
When a car has been in a wreck, some of the damage will be obvious. You’ll have broken taillight or a dented door, or a crunched hood. What is not immediately noticeable, and may be impossible to see unless you are an expert, is any damage that may be behind the body of the vehicle.
Technicians are trained to look for damage in the operating parts and the computer system within a car. They can determine if there is further damage beyond the cosmetics of the vehicle.
A dent may not be just a dent
Never assume that if a collision is minor that the damage is just a dent. For example, if someone backs into your car and puts a dent in your car door, there could be further damage inside, such as the power windows not operating properly.
If the dents are much larger and caved into the vehicle, the car should definitely be inspected by a technician for safety reasons.
Review the estimate
When you bring your vehicle in to a body shop, the location should give you a repair estimate. This estimate explains the cost for parts and the labor to repair the vehicle. Be sure to review the estimate and ask any questions before the work begins so that you have a good understanding of what you are paying to fix.
Many collision centers, like Fogle Collision, will offer free estimates. To get a preliminary estimate, you can use our new Smartphone Estimating Tool. You will get a repair estimate within 24 hours of submitting photos. However, we can fully determine the damage once a technician takes a close look at the vehicle.
Quality has always been a top consideration for collision repair shops when purchasing paint. But shops must also think about safety to the environment.
Choosing body shop locations that will provide the quality you expect and be friendly to the environment takes research. When you inquire with body shops you are considering, ask if they use water-based paints.
Using waterborne paint
Waterborne paints have benefits beyond being safer to the environment than lacquer-based paints used in the past. Waterborne paint has heavier viscosity and applies three coats of coverage in nearly half a mil thickness. This means less clear coat is needed to even out the surface.
Only paint technicians trained to use waterborne paint should perform the paint job to a vehicle for a quality result. Imperfections will appear easier and the paint is sensitive to humid conditions. Different blends are available in more humid climates. If a technician is not used to working with water-based paints, the paint can have a different hue when it dries.
The difference of waterborne paint
Some body shops still use solvent-based paints. This type of paint has higher levels of organic solvents, and when it dries it releases Volatile Organic Compounds into the air. VOCs are toxic to humans and the environment.
Water-based paints have improved over the years and are quickly replacing the use of solvent-based paint. Waterborne paints feature acrylic emulsions that offer a faster drying time, similar to solvent paints. It also has less odor and greater durability.
Our team at Fogle Collision Centers is trained to provide an exceptional quality paint job to your vehicle using waterborne paints. Give us a call today for a free estimate and we’ll give your car a fresh look that is safer to the environment.
When you get in an accident, it can be overwhelming to find a quality collision repair shop that you can trust. Getting the best value for what you pay is important, but there are other considerations that make a quality repair.
As you search, keep a few steps in mind that will help you find a quality auto body shop.
Convenience may be the first thing that comes to mind when trying to find a reputable collision repair shop. For a lot of people, that means finding a shop nearby. However, shops in an area where the property is more expensive may charge more for labor to cover the overhead costs.
Price is going to be reflected in the location, but that doesn’t mean the shop is better because they charge more.
2. Ask about certifications
Certifications verify that a shop has the equipment needed for, and the technicians are trained by, your car’s manufacturer. Find out if the shop is certified by the maker of your car.
Other certifications, such as iCAR, show that their technicians constantly train in general industry standards and technology. While general certifications like these are vital, certifications through the manufacturer further make sure your repairs will be done correctly the first time.
3. Ask for recommendations
Talk to people you know to find out where they take their cars for collision repair.
Online reviews and the Better Business Bureau can help you determine if the shop is reliable. If there are several good recommendations from sources you trust, it’s likely that repair shop performs quality work.
4. Ask about warranty
A reliable collision repair shop stands behind the quality work it does to a vehicle. Ask if the shop has a warranty on their paint and body repairs. Find out specifically how long the warranty lasts and what the warranty covers.
Warranties further ensure that if the work is not done right, they will fix it without additional costs. It also shows confidence in their shop’s work.
5. Get an estimate
When inquiring about estimates, find out if the repair shop offers free estimates and ask if they use the insurance company’s estimate or their own. Use a repair shop that provides their own estimate based on the technician’s interpretation of repairs, versus doing the repairs based on the insurance company’s estimate of what work needs to be done.
This indicates that the shop is not catering to an insurance company to get more future business. Instead, they’re using their expertise to provide an accurate estimate.
If your car needs auto body or paint services, contact the Houston collision repair shop that you can trust. At Bill Fogle Collision Center, we provide free estimates and a warranty for any repairs needed to your car. For more information, follow us on Facebook.