Tag: customer service
We all know that each shop management has its own standard of customer service and shop maintenance. But have you ever wondered who requires collision repair shops to be in compliance with legal regulations?
The real answer is that there is not a comprehensive law in Texas that governs collision repair. However, there are still certain inspections and regulations that must be met.
Anytime you have an issue with auto body repairs made to your car or the process to make those repairs, you should always speak with the management first. Often, a shop will immediately attempt to address the issue to your satisfaction. If this doesn’t solve your problem, depending on the issue, there are state agencies and organizations that can assist.
Not what you paid for
It’s always good practice to review your bill before paying and take a close look at the work that was completed. If you believe unnecessary repairs were made, you were charged for an incorrect part, or charged for something you didn’t receive, you can contact the Texas Attorney General’s office. They can determine if your circumstance falls under the Deceptive Trade Practices – Consumer Protection Act.
This is important to be reviewed because it’s possible this may have happened to more than one customer.
Requirements for body shops
All collision repair shops have to follow regulations set forth by state agencies. Body shops also have to follow environmental rules established by the Texas Commission on Environmental Quality (TCEQ).
These rules focus on air quality, proper waste disposal, water, and other regulations that body shops must comply with every day. The agency ensures shops follow these rules and makes the necessary adjustments if they violate these rules.
Fogle Collision Centers welcome feedback from customers so we can continuously improve what we do. We strive to provide you with the best quality collision repair.